Top quality customer service training – we send the trainer to you. Twenty different courses to choose from, delivered by a team of 30 UK trainers and another 20 around the world.

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  • “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”
  • Ray Kroc – founder of McDonalds

Welcome to the home of Customer Service Training!

With over twenty courses presented by a dedicated team of expert trainers, our class leading customer service training has been developed to help you deliver outstanding levels of customer service.

Results are achieved through our tried-and-tested flagship programme, ‘Brilliant Customer Service!’, the definitive one-day workshop, delivered by our customer service training team across the UK and internationally.

Prices are per day for a group of up to twelve people, not per delegate, making our training great value for money.

We can also provide at the desk skills coaching and offer a free customer feedback survey service – you design it we do everything else.

Should you wish to focus on a particular aspect of customer service techniques, such as telephone, face-to-face, or internal customer service communications skills, we have some variations on the theme that will help you do just that.

We can offer a completely bespoke customer service training option (including conference presentations, company away-days, etc).

More about Brilliant Customer Service

Here are four main courses. We can also develop completely bespoke and customised training to suit your precise needs and requirements. Priced per day, not per delegate offering great value for money. In-house and open courses available.

1. Brilliant Customer Service

One-day flagship course. Informative , relevant and practical.

2. Internal Customer Service.

Focused on treating colleagues as customers. Ideal for technical support, finance and HR specialists.

3. Service with a Sale.

How to increase sales and customer loyalty

4. Technical Support and Help Desk Skills.

A great combination of people skills and problem Solving.


  • At the desk coaching,
  • Customer service consultancy and advice

Free customer feedback survey service – you design it, we manage, summarise and report. Unlimited responses and completely free. Please use the contact form for any questions or requests for information.

Whatever your customer service training requirements, we’ve got the best people and the right tools for the job. To find out how we can help you, call us today on 03301 595 093 or 07515 851 691

We look forward to hearing from you.

Brilliant Customer Service

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